Frequently Asked Questions
Browse our FAQs, Quick Facts, and Glossary, or jump straight to your desired section:
Frequently Asked Questions
Reagent Products
-
What are research-use-only (RUO) reagents?
An RUO reagent is a chemical IVD product that is in the laboratory research phase of development and is being shipped or delivered for in-vitro investigation. Not in any clinical application.
You can learn more about RUO definitions via FDA guidance: https://www.fda.gov/media/87374/download
-
What are reagent solutions?
Reagent solutions are biochemical products and services for laboratory research:
- Nucleic acid sequences
- Enzymes
- Proteins / antibodies
- Chemical solutions (or mixes)
- Building block formulations
- Analyte componints / kits
-
What applications are reagents used in?
Reagents support an array of laboratory experiments throughout life sciences. Their value can range from basic consumables in routine chemical and cellular analysis to critical analyte components in target analysis and assay development.
More detail in application list
-
What are current quality control standards for reagents?
RUO product are essentially unregulated in the U.S but must be properly labelled. Beyond the labelling statement, FDA regulations do not mandate any other restrictions or limitations on RUO products. Thus, quality control testing is based on common good practices:
- Providing product formulation (buffer, additives, solution)
- Molecular weight verification via gel-electrophoresis (or SDS-PAGE)
Customer Engagement
-
How can researchers utilize kbDNAs synthesis services?
Synthesis for oligonucleotides can be persued via our nT Synthesis page here
Other reagent synthesis including formulation and recombinant protein is offered by inquiry using our contact us page or website chat!
-
How can researchers inquire about a specific reagent need?
You can use your analyte to find a protein in our recombinant libraries and submit the on-page sample datasheet form (top right or bottom) for your products of interest. This inquiry will provide you an updated datasheet, available quantity, pricing and sample evaluation opportunities!
-
How do I request a formal price quote?
You can submit any website inquiry forms including our Contact Us to initiate a quote request. You can also talk directly with us via our website chat function or by calling us at +1 (781)-206-2235.
-
How to place an order with kbDNA?
- Routine Ordering:
To place an order, please send a Purchase Order to orders@kbDNA.com. You may also call +1(781)206-2235 or click on the "check out" button on your virtual quote to order using a credit card.
- New Customers [1st Order]:
1st time orders require full payment terms (PIF) and will not be processed without payment. NET-30 terms qualify after 1st order fulfillment.
To place a 1st order, please issue payment by credit card, wire transfer or mailed check. See Remittance section for more detail.
Provide tax-exempt documents if applicable.
Company Facts
-
Who is kbDNA?
We are a material science company that specializes in building and improving laboratory reagents for life science R&D. Our solutions enable researchers in their discovery
-
What does kbDNA offer relative to reagents?
kbDNA offers a selection of research reagents as ready-to-use or optimized products:
- DNA and RNA oligonucleotides
- Recombinant Enzymes
- Recombinant Antibodies
- Recombinant Proteins
-
What makes kbDNAs reagents different?
kbDNAs reagents measure against current limitations in manufacturing and handling to deliver optimized research products. Production follows an automated & versatile workflow via competitive technology. This allows for more streamlined QC testing and informed buying from customers.
-
How does kbDNA warranty its products to buyers?
Warranty
- Materials are expected to meet and/or reflect quality within range of data presented in respective product data sheets.
- Certificate-of-Analysis(CoA) are included in shipping documents and supersede product data sheet in accuracy.
- If product is defected or material properties critically conflict from data sheet and CoA, customer is entitled to compensation via refund or replacement of product.
- Customer must notify kbDNA in writing about any suspected defects/quality issues within 10 (Ten) business days of product receipt. After 10 days, kbDNA considers products fulfilled & accepted by customer.
- kbDNA shall not be liable and customer shall not claim any defect in quality of the products arising out of or in connection with shipping issues after FedEx accepts package for customer delivery. FedEx acceptance is defined by date marked on tracking.
-
How has kbDNA supported researchers?
Over the years, kbDNA has developed and optimized a variety of solutions that helped end-users exceed experimental challenges. Many of which came at no extra cost.
You can find notable examples of these solutions in our simple data-sheet
Didn't Find Your Answers?
We're here to help. Contact us for fast answers.
Contact Us
We will get back to you as soon as possible.
Please try again later.
Reagent Products
-
What are research-use-only (RUO) reagents?
An RUO reagent is a chemical IVD product that is in the laboratory research phase of development and is being shipped or delivered for in-vitro investigation. Not in any clinical application.
You can learn more about RUO definitions via FDA guidance: https://www.fda.gov/media/87374/download
-
What are reagent solutions?
Reagent solutions are biochemical products and services for laboratory research:
- Nucleic acid sequences
- Enzymes
- Proteins / antibodies
- Chemical solutions (or mixes)
- Building block formulations
- Analyte componints / kits
-
What applications are reagents used in?
Reagents support an array of laboratory experiments throughout life sciences. Their value can range from basic consumables in routine chemical and cellular analysis to critical analyte components in target analysis and assay development.
More detail in application list
-
What are current quality control standards for reagents?
RUO product are essentially unregulated in the U.S but must be properly labelled. Beyond the labelling statement, FDA regulations do not mandate any other restrictions or limitations on RUO products. Thus, quality control testing is based on common good practices:
- Providing product formulation (buffer, additives, solution)
- Molecular weight verification via gel-electrophoresis (or SDS-PAGE)
Customer Engagement
-
How can researchers utilize kbDNAs synthesis services?
Synthesis for oligonucleotides can be persued via our nT Synthesis page here
Other reagent synthesis including formulation and recombinant protein is offered by inquiry using our contact us page or website chat!
-
How can researchers inquire about a specific reagent need?
You can use your analyte to find a protein in our recombinant libraries and submit the on-page sample datasheet form (top right or bottom) for your products of interest. This inquiry will provide you an updated datasheet, available quantity, pricing and sample evaluation opportunities!
-
How do I request a formal price quote?
You can submit any website inquiry forms including our Contact Us to initiate a quote request. You can also talk directly with us via our website chat function or by calling us at +1 (781)-206-2235.
-
How to place an order with kbDNA?
- Routine Ordering:
To place an order, please send a Purchase Order to orders@kbDNA.com. You may also call +1(781)206-2235 or click on the "check out" button on your virtual quote to order using a credit card.
- New Customers [1st Order]:
1st time orders require full payment terms (PIF) and will not be processed without payment. NET-30 terms qualify after 1st order fulfillment.
To place a 1st order, please issue payment by credit card, wire transfer or mailed check. See Remittance section for more detail.
Provide tax-exempt documents if applicable.
Company Facts
-
Who is kbDNA?
We are a material science company that specializes in building and improving laboratory reagents for life science R&D. Our solutions enable researchers in their discovery
-
What does kbDNA offer relative to reagents?
kbDNA offers a selection of research reagents as ready-to-use or optimized products:
- DNA and RNA oligonucleotides
- Recombinant Enzymes
- Recombinant Antibodies
- Recombinant Proteins
-
What makes kbDNAs reagents different?
kbDNAs reagents measure against current limitations in manufacturing and handling to deliver optimized research products. Production follows an automated & versatile workflow via competitive technology. This allows for more streamlined QC testing and informed buying from customers.
-
How does kbDNA warranty its products to buyers?
Warranty
- Materials are expected to meet and/or reflect quality within range of data presented in respective product data sheets.
- Certificate-of-Analysis(CoA) are included in shipping documents and supersede product data sheet in accuracy.
- If product is defected or material properties critically conflict from data sheet and CoA, customer is entitled to compensation via refund or replacement of product.
- Customer must notify kbDNA in writing about any suspected defects/quality issues within 10 (Ten) business days of product receipt. After 10 days, kbDNA considers products fulfilled & accepted by customer.
- kbDNA shall not be liable and customer shall not claim any defect in quality of the products arising out of or in connection with shipping issues after FedEx accepts package for customer delivery. FedEx acceptance is defined by date marked on tracking.
-
How has kbDNA supported researchers?
Over the years, kbDNA has developed and optimized a variety of solutions that helped end-users exceed experimental challenges. Many of which came at no extra cost.
You can find notable examples of these solutions in our simple data-sheet
Didn't find your answers?
We're here to help. Get in touch for a blazing fast reply!
Quick Facts
| Questions | |
|---|---|
| Does kbDNA have ready to ship products? | ✔ |
| Are all products compliant with ISO trade standards? | ✔ |
| Do all products undergo quality control testing? | ✔ |
| Does standard QC testing involve validating performance in my application? | ✖ |
| Is product QC testing documentation provided to customers? | ✔ |
| Is all communication between kbDNA and client considered confidential? | ✔ |
| Is client / client research info shared with kbDNA contract partners without written consent? | ✖ |
| Does kbDNA feature enhanced web security and protection for its users? | ✔ |
| Is kbDNA registered as a commercial biotechnology company? | ✔ |
| Is kbDNA categorized as a reseller or distributor? | ✖ |
| Are kbDNA prices competitive? | ✔ |
| Does kbDNA sell any products through resellers or distributors? | ✖ |
| Can I resell products purchased from kbDNA? | ✖ |
| Does kbDNA offer preliminary evaluation samples for products on request? | ✔ |
| Are products guaranteed in matching data-sheet specifications? | ✔ |
| Are products guaranteed in specific performance? | ✖ |
| Does kbDNA offer scale-up and/or GMP capabilities for its products? | ✔ |
| Are there significant discounts offered for larger quantity purchases? | ✔ |
| Does kbDNA offer NET payment for customers? | ✔ |
| Does kbDNA have any offices outside the USA? | ✖ |
| Will kbDNA ship outside the USA? | ✔ |
We're Here to Help
Can't find what you're looking for? Contact us directly!
Contact Us
We will get back to you as soon as possible.
Please try again later.
| Questions | |
|---|---|
| Does kbDNA have ready to ship products? | ✔ |
| Are all products compliant with ISO trade standards? | ✔ |
| Do all products undergo quality control testing? | ✔ |
| Does standard QC testing involve validating performance in my application? | ✖ |
| Is product QC testing documentation provided to customers? | ✔ |
| Is all communication between kbDNA and client considered confidential? | ✔ |
| Is client / client research info shared with kbDNA contract partners without written consent? | ✖ |
| Does kbDNA feature enhanced web security and protection for its users? | ✔ |
| Is kbDNA registered as a commercial biotechnology company? | ✔ |
| Is kbDNA categorized as a reseller or distributor? | ✖ |
| Are kbDNA prices competitive? | ✔ |
| Does kbDNA sell any products through resellers or distributors? | ✖ |
| Can I resell products purchased from kbDNA? | ✖ |
| Does kbDNA offer preliminary evaluation samples for products on request? | ✔ |
| Are products guaranteed in matching data-sheet specifications? | ✔ |
| Are products guaranteed in specific performance? | ✖ |
| Does kbDNA offer scale-up and/or GMP capabilities for its products? | ✔ |
| Are there significant discounts offered for larger quantity purchases? | ✔ |
| Does kbDNA offer NET payment for customers? | ✔ |
| Does kbDNA have any offices outside the USA? | ✖ |
| Will kbDNA ship outside the USA? | ✔ |
Didn't find your answers?
We're here to help. Get in touch for a blazing fast reply!
Glossary
kb & Industry Terminology
| Term | Definition |
|---|---|
| Building blocks | Molecular fragments or chemical reagents from which molecules/compounds can be constructed or synthetically prepared. Ex.) Oligo Synthesis building blocks are amidites and supports |
| Bioreagents | A reagent with biological traits. It can also refer to synthetic molecules such as enzymes, proteins and antibodies used in laboratory research |
| RUO | Research-Use-Only |
| nT | Nucleotides or nucleotide sequence (DNA or RNA) |
| Automated Synthesis | Production feature integrating multiplex of preset functions with sensor or script feedback communication to improve workflow |
| Versatile Synthesis | Production feature allowing maximum flexibility for interchangeability and optimizing workflow design between steps (exclusive) |
| Oligos | Oligonucleotides. Synthetic, short, single-stranded nucleic acid (DNA or RNA) sequences for research application |
| Recombinants | Protein products (antigens, antibodies, enzymes, etc.) produced through recombinant technology |
| Recombinant Library (or Libraries) | Index of products specific to their protein classification, designation or application |
| Publab | Publishing lab |
| Legacy Databases | Scientific repositories or reference hubs pertaining to specific material or field of study Ex.) NCBI (Protein, nucleotide, structure, genome, OMIM) KEGG PDB database (3D information) PROSITE SCOP CATH InterPro ChEBI Uniprot |
| DS | Datasheet |
| MSDS | Material Safety Data Sheet |
| COA | Certificate of Analysis |
| QC | Quality Control |
| kbDNA | Company name and play on words originating from the vital role of kb Ladders in early R&D |
Application Legend
| Acronym | Application |
|---|---|
| ACTIV | Activation |
| AP | Affinity Purification |
| PCR | Amplification |
| AGEN | Antibody Generation |
| RNAi | Antisense |
| APT | Aptamers |
| ASSAY | Assay |
| ARAD | AutoRad |
| BIOX | Biologic Excipient |
| BIOSIM | Biosimilar |
| CFA | Calcium flux assay |
| CARP | Carrier Protein |
| CEC | Cell Culture |
| CLG | Cell Line Generation |
| CLN | Cell Line Nutrient |
| COAG | Coagulation Assay |
| COSM | Cosmetics |
| CAS | CRISPR |
| DEPL | Depletion |
| DBELISA | Direct Binding ELISA |
| DBLOT | Dot-Blot |
| ELISA | Enzyme-Linked Immunosorbent Assay |
| FACS | Fluorescence-Activated Cell Sorting |
| FASSAY | Functional Assay |
| GSHIFT | Gel Shift |
| GEX | Gene Expression |
| GALL | Genotyping/Allele-specific Analysis |
| FISH | Hybridization |
| IMA | Immunoassay |
| ICC | Immunocytochemistry |
|---|---|
| IF | Immunofluorescence |
| IFA | Immunofluorescence Assay |
| IHC | Immunohistochemistry |
| IP | Immunoprecipitation |
| INHIB | Inhibition |
| INMAN | Insulin Manufacturing |
| LIBC | Library Construction |
| MICR | Microarray |
| MIA | Migration assay |
| CLON | Molecular Cloning |
| NEUTR | Neutralization |
| OPZ | Opsonization |
| PRA | Proliferation Assay |
| PROTEC | Protection |
| PROTEO | Proteomics |
| RIA | Radio Immunoassay |
| REGMED | Regenerative Medicine |
| SELISA | Sandwich ELISA |
| SEQ | Sequencing |
| SPA | SPA Binding Assay |
| STEM | Stem Cell Research |
| STIMU | Stimulation |
| VACC | Vaccine Manufacturing |
| WB | Western Blot |
| FLO | Flow Cytometry |
| ADA | Anti-idiotype Assay |
kb & Industry Terminology
| Term | Definition |
|---|---|
| Building blocks | Molecular fragments or chemical reagents from which molecules/compounds can be constructed or synthetically prepared. Ex.) Oligo Synthesis building blocks are amidites and supports |
| Bioreagents | A reagent with biological traits. It can also refer to synthetic molecules such as enzymes, proteins and antibodies used in laboratory research |
| RUO | Research-Use-Only |
| nT | Nucleotides or nucleotide sequence (DNA or RNA) |
| Automated Synthesis | Production feature integrating multiplex of preset functions with sensor or script feedback communication to improve workflow |
| Versatile Synthesis | Production feature allowing maximum flexibility for interchangeability and optimizing workflow design between steps (exclusive) |
| Oligos | Oligonucleotides. Synthetic, short, single-stranded nucleic acid (DNA or RNA) sequences for research application |
| Recombinants | Protein products (antigens, antibodies, enzymes, etc.) produced through recombinant technology |
| Recombinant Library (or Libraries) | Index of products specific to their protein classification, designation or application |
| Publab | Publishing lab |
| Legacy Databases | Scientific repositories or reference hubs pertaining to specific material or field of study Ex.) NCBI (Protein, nucleotide, structure, genome, OMIM) KEGG PDB database (3D information) PROSITE SCOP CATH InterPro ChEBI Uniprot |
| DS | Datasheet |
| MSDS | Material Safety Data Sheet |
| COA | Certificate of Analysis |
| QC | Quality Control |
| kbDNA | Company name and play on words originating from the vital role of kb Ladders in early R&D |
Applications Legend
| Acronym | Application |
|---|---|
| ACTIV | Activation |
| AP | Affinity Purification |
| PCR | Amplification |
| AGEN | Antibody Generation |
| RNAi | Antisense |
| APT | Aptamers |
| ASSAY | Assay |
| ARAD | AutoRad |
| BIOX | Biologic Excipient |
| BIOSIM | Biosimilar |
| CFA | Calcium flux assay |
| CARP | Carrier Protein |
| CEC | Cell Culture |
| CLG | Cell Line Generation |
| CLN | Cell Line Nutrient |
| COAG | Coagulation Assay |
| COSM | Cosmetics |
| CAS | CRISPR |
| DEPL | Depletion |
| DBELISA | Direct Binding ELISA |
| DBLOT | Dot-Blot |
| ELISA | Enzyme-Linked Immunosorbent Assay |
| FACS | Fluorescence-Activated Cell Sorting |
| FASSAY | Functional Assay |
| GSHIFT | Gel Shift |
| GEX | Gene Expression |
| GALL | Genotyping/Allele-specific Analysis |
| FISH | Hybridization |
| IMA | Immunoassay |
| ICC | Immunocytochemistry |
|---|---|
| IF | Immunofluorescence |
| IFA | Immunofluorescence Assay |
| IHC | Immunohistochemistry |
| IP | Immunoprecipitation |
| INHIB | Inhibition |
| INMAN | Insulin Manufacturing |
| LIBC | Library Construction |
| MICR | Microarray |
| MIA | Migration assay |
| CLON | Molecular Cloning |
| NEUTR | Neutralization |
| OPZ | Opsonization |
| PRA | Proliferation Assay |
| PROTEC | Protection |
| PROTEO | Proteomics |
| RIA | Radio Immunoassay |
| REGMED | Regenerative Medicine |
| SELISA | Sandwich ELISA |
| SEQ | Sequencing |
| SPA | SPA Binding Assay |
| STEM | Stem Cell Research |
| STIMU | Stimulation |
| VACC | Vaccine Manufacturing |
| WB | Western Blot |
| FLO | Flow Cytometry |
| ADA | Anti-idiotype Assay |
Didn't Find Your Answers?
We're here to help. Contact us for fast answers.
Contact Us
We will get back to you as soon as possible.
Please try again later.
